Some of the information on this page is from personal experience and much was found on the Internet. Thank you to whoever posted the info I copied, including Juicer54 from the Google Sites help forum.
See Google's Article here and if you are using Chrome the cleanup tool might help. If you think your computer is infected with malware try running malwarebytes.
Another anti-malware program you can use is SUPERAntiSpyware Portable Scanner. Download it and put it on a flash drive and run it from there whenever you think you have malware on your system. Get it from the download page here.
Someone on the Google Sites Forum has recommended Hitman Pro. Check it out here.
Then follow these steps (from a posting on the Google Sites Help Forum):
Steps to remove the Google redirect virus, search redirect virus problem 1. run MBAM, Hitman Pro to remove all viruses (so that could the virus may not corrupt the DNS/routers again). Restart computer 2. remove DNS resolver cache (use ipconfig /flushdns ) 3. Hardware Reset your home router (preferably change the password to something other than the default). This is an easy step - - remove power for 20seconds - Turn on power - remove "Internet" input LAN connection - Use a pin or ballpen to hardware reset your Router. - Turn power on and off. Sometimes malware will return because it has infected system restore or is contained in temp files, browser cache or DNS cache. I often use CCleaner to clean up temp files. Read on for cleaning System Restore points, resetting your router and flushing the dns cache.
Removing malware from System Restore points Default Start Menu Classic Start Menu After scanning the system and removing the offending malware, re-enable System Restore by repeating the steps, this time removing the check from "Turn off System Restore". More from Lifewire.com If you are using a router you may also reset it
Also flush the dns cache (whether using a router or not) as follows:
I found this note:
You can disable the XUL cache through Prefs -> Debug -> Networking -> Cacrhe -> Disable XUL cache
Also: Some malware will modify the Windows hosts file by inserting redirects in it. See this article to restore it: http://support.microsoft.com/kb/972034 More information from the Help Forum:
On my system I ran every thing I could and it still came back. I found that the network card had rogue DNS servers. one was 93.188.163.41. Click to get your DNS from DHCP and do an ipconfig /release and ipconfig /renew and bingo. Problem solved. Suspicious results and strange behavior: Strange pop-ups and other malware...More info here. Sometimes you may find new unwanted toolbars have been added to your Web browser. Rather than having been infected with malware you may have had those toolbars foisted on you when you installed a new program. Read about this "foistware" here.
What if I have no internet access after malware is removed?
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